Hey there! Before diving into this article, we suggest that you give the Coursology Self Diagnosis tool a try. Simply click on the following link to get started: coursology.com/extension-diagnostic-test
This quick 5-second health check will run several automatic technical tests to ensure basic functionalities are working as they should. If the issue persists, we then recommend following the help article.
If you encounter a message like this when trying to install the Coursology Chrome extension:
Your admin has blocked this item (ID: ldgogjlogbecagpdpfomiiebiaeilgpd)
Follow these steps to resolve the issue:
Open Google Chrome on your computer.
Click on your profile icon at the top right corner and ensure that Sync is on.
Click on Turn off.
By turning off sync, you will still retain access to your bookmarks, history, passwords, and other settings on your device.