Hey there! Before diving into this article, we suggest that you give the Coursology Self Diagnosis tool a try. Simply click on the following link to get started: coursology.com/extension-diagnostic-test
This quick 5-second health check will run several automatic technical tests to ensure basic functionalities are working as they should. If the issue persists, we then recommend following the help article.
In Google Chrome:
Type chrome://extensions into the address bar
Toggle the switch next to Developer mode in the upper-right corner
Click the Update button at the top of the page
Restart the browser by quitting and reopening
Note: in most cases, you won't have to do this because chrome extensions automatically update every 5 hours to check for new versions.