Hey there! Before diving into this article, we suggest that you give the Coursology Self Diagnosis tool a try. Simply click on the following link to get started: coursology.com/extension-diagnostic-test
This quick 5-second health check will run several automatic technical tests to ensure basic functionalities are working as they should. If the issue persists, we then recommend following the help article.
Verify that "Enable AI" & "Button" toggles are enabled
Verify that the Enable AI Toggle on your chrome extension dashboard is enabled, as well as the Button Toggle in "Modes & Settings".
If you still do not see the Coursology button on your homework or assignment, there are a couple of reasons this may be occurring:
The page may not be directly supported by the extension. Below is the list of platforms our button currently supports:
Canvas
Blackboard
Brightspace
Google Forms
D2L
Moodle
The extension is not properly installed - to ensure this is not the case, please run our self diagnosis tool.
Note: if the button integration is not available, feel free to use our Snapshot or Text-selection capture methods which are universally available.