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Why am I still getting billed after I canceled?
Why am I still getting billed after I canceled?
Ana avatar
Written by Ana
Updated over 2 months ago

If you have canceled your subscription but are still getting charged, it’s possible that you have more than one Coursology account. This can happen if you accidentally mistyped your email address or created a new account unintentionally.

To identify the account that is charging your card, we recommend checking all your email inboxes for the keyword “Coursology” to find any emails from us. Once you locate the correct email address, simply reset your password and log in to the account to cancel the subscription.

If you are still facing issues, please don’t hesitate to contact us and mention the source of the unrecognized charges.

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